Resolved after 3 hours 18 minutes, affecting Web Application (app.kickserv.com) and Customer Center, on February 10, 2026.
We've tracked down the issue to problems at Amazon Web Services (our hosting provider). We've disabled some components of the Kickserv web application, which has restored most functionality. Bear with us as we continue to investigate. Thank you.
Affected components
Update timeline
- investigating Feb 10, 2026, 09:13 PM UTC
We're seeing some cases of the Kickserv web application not loading properly. We're looking into it now.
- identified Feb 10, 2026, 09:21 PM UTC
We've tracked down the issue to problems at Amazon Web Services (our hosting provider). We've disabled some components of the Kickserv web application, which has restored most functionality. Bear with us as we continue to investigate. Thank you.
- resolved Feb 11, 2026, 12:32 AM UTC
This incident has been resolved.
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