Keygen incident

Service is unavailable

Resolved after 2 hours 10 minutes, affecting Current status by service (API) and Current status by service (Dashboard) and 1 more, on October 20, 2025.

investigating Oct 20, 2025, 04:10 PM UTC

We are currently experiencing an outage with an upstream infrastructure provider, Heroku. We are attempting to resolve the issue as quickly as possible. We will post updates here when we have them. Heroku's status is available here: https://status.salesforce.com/generalmessages/20000226

Started
Oct 20, 2025, 04:10 PM UTC
Resolved
Oct 20, 2025, 06:20 PM UTC
Duration
2h 10m
Detected by Pingoru
Oct 20, 2025, 04:10 PM UTC

Affected components

Current status by service (API)Current status by service (Dashboard)Current status by service (Webhooks)

Update timeline

  1. investigating Oct 20, 2025, 04:10 PM UTC

    We are currently experiencing an outage with an upstream infrastructure provider, Heroku. We are attempting to resolve the issue as quickly as possible. We will post updates here when we have them. Heroku's status is available here: https://status.salesforce.com/generalmessages/20000226

  2. resolved Oct 20, 2025, 06:20 PM UTC

    This issue has been resolved.

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