Kentik incident

Degraded Performance of Custom Flow Dimensions

Resolved after 3 hours 2 minutes, affecting Flow Ingest, on November 5, 2025.

monitoring Nov 05, 2025, 06:13 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 05, 2025, 05:33 PM UTC
Resolved
Nov 05, 2025, 08:36 PM UTC
Duration
3h 2m
Detected by Pingoru
Nov 05, 2025, 05:33 PM UTC

Affected components

Flow Ingest

Update timeline

  1. investigating Nov 05, 2025, 05:33 PM UTC

    We are currently investigating an issue where a subset of customers may see degraded custom dimension enrichment.

  2. identified Nov 05, 2025, 06:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 05, 2025, 06:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 05, 2025, 08:36 PM UTC

    This incident has been resolved.

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