Kentik incident

Elevated Universal Agent API Errors

Resolved after 2 hours 12 minutes, affecting Web Portal and NMS, on March 26, 2026.

monitoring Mar 26, 2026, 03:26 PM UTC

We are now seeing significantly reduced error rates and systems are operational.

Started
Mar 26, 2026, 03:17 PM UTC
Resolved
Mar 26, 2026, 05:29 PM UTC
Duration
2h 12m
Detected by Pingoru
Mar 26, 2026, 03:17 PM UTC

Affected components

Web PortalNMS

Update timeline

  1. investigating Mar 26, 2026, 03:17 PM UTC

    We're experiencing an elevated level of errors in our universal agent infrastructure and are currently looking into the issue. This appears to be impacting agent management operations including adding and removing NMS devices.

  2. monitoring Mar 26, 2026, 03:26 PM UTC

    We are now seeing significantly reduced error rates and systems are operational.

  3. resolved Mar 26, 2026, 05:29 PM UTC

    This incident has been resolved.

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