Resolved after 5 hours 14 minutes, affecting BGP Peering and Enrichment and BGP Monitoring and Alerting and 1 more, on May 15, 2025.
Customer flow and telemetry ingest impact has been mitigated, however, some customers with direct BGP sessions (PNI's) with Kentik in IAD Ashburn may notice their sessions currently down. We expect to recover these sessions throughout the day, and will update this incident when this effort is complete and sessions have been restored. Customers experiencing impact are encouraged to reach out to our support team -- [email protected]. We apologize for this inconvenience.
Affected components
Update timeline
- investigating May 15, 2025, 02:41 PM UTC
We are currently investigating a network issue impacting our IAD Ashburn data center. Customers may observe impact to flow ingest and BGP sessions.
- identified May 15, 2025, 02:53 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 15, 2025, 03:35 PM UTC
Customer flow and telemetry ingest impact has been mitigated, however, some customers with direct BGP sessions (PNI's) with Kentik in IAD Ashburn may notice their sessions currently down. We expect to recover these sessions throughout the day, and will update this incident when this effort is complete and sessions have been restored. Customers experiencing impact are encouraged to reach out to our support team -- [email protected]. We apologize for this inconvenience.
- resolved May 15, 2025, 07:24 PM UTC
This incident has been resolved.
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