Kentico incident
Project Metrics Graphs Not Loading in Xperience Portal
Resolved after 1 hour 41 minutes, affecting Xperience Portal, on July 24, 2025.
There was an issue with loading the metrics for projects that were using expired/old service plans. Hotfix was applied to the Xperience Portal application.
Affected components
Update timeline
- investigating Jul 24, 2025, 11:31 AM UTC
The project metrics section of the customer portal is currently unavailable, and graphs are not loading. Our team is working to resolve the issue. All other areas of the portal are functioning normally. We’ll share updates as progress is made.
- identified Jul 24, 2025, 11:52 AM UTC
The issue has been identified, and a fix is being implemented.
- resolved Jul 24, 2025, 01:13 PM UTC
The fix for the metrics section in Xperience Portal was resolved.
- postmortem Aug 07, 2025, 04:45 PM UTC
There was an issue with loading the metrics for projects that were using expired/old service plans. Hotfix was applied to the Xperience Portal application.
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