Resolved after 23 hours 32 minutes, affecting Connector Runs and Connector Runs and 1 more, on January 8, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Connector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector Runs
Update timeline
- investigating Jan 08, 2025, 03:42 PM UTC
Qualys connector runs might fail with the error: "There was an issue parsing Qualys' response, which appears to be malformed XML. Please re-run your connector, and contact support if this issue persists." An internal error is returned by Qualys when retrieving the host list. We are currently investigating this issue.
- monitoring Jan 08, 2025, 09:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 09, 2025, 03:14 PM UTC
This incident has been resolved.
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