Keka incident
Word Document Preview Temporarily Unavailable Across the Platform
Resolved after 17 hours 50 minutes, on October 16, 2026.
We’re back! Word document preview functionality has been restored across the platform and is working as expected. All other platform functionalities remain operational. Thank you for your patience and understanding. We apologise for the inconvenience.
Update timeline
- investigating Oct 16, 2026, 12:11 PM UTC
All other platform functionalities are working as expected. Word document previews are temporarily unavailable across the platform due to an issue with the Microsoft Office Online preview service. We’re monitoring the situation and will share an update once previews are restored. We apologise for the inconvenience.
- resolved Oct 17, 2026, 06:01 AM UTC
We’re back! Word document preview functionality has been restored across the platform and is working as expected. All other platform functionalities remain operational. Thank you for your patience and understanding. We apologise for the inconvenience.
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