Kayako incident
AWS Degraded – Multiple Services in US-East-1 Region
Critical Vendor's status page →
Resolved after 15 hours 8 minutes, affecting Help Center and Agent portal and 1 more, on October 20, 2025.
AWS has confirmed that the outage in the US-EAST-1 region has now been resolved, and all services are operational.
Affected components
Help CenterAgent portalEU PodUS Pod
Update timeline
- identified Oct 20, 2025, 08:08 AM UTC
AWS has confirmed “increased error rates and latencies for multiple AWS Services in the US-EAST-1 Region” with a severity labelled “Degraded”. This affects Kayako instances and you may experience issues loading your Help Centers or interacting with the Help Center.
- resolved Oct 20, 2025, 11:16 PM UTC
AWS has confirmed that the outage in the US-EAST-1 region has now been resolved, and all services are operational.
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