Resolved after 13 hours 46 minutes, affecting TestOps API (US), on November 20, 2024.
The issue impacting customers using custom subdomains from authenticating with TestOps Login via SSO has been resolved. All systems are now functioning normally. We sincerely apologize for any inconvenience caused and appreciate your understanding.
Affected components
Update timeline
- identified Nov 20, 2024, 08:45 PM UTC
Katalon teams are currently investigating an issue preventing customers using custom subdomains from authenticating with Katalon services via SSO. Our engineers are working quickly to restore service. Thank you for your patience while we work to resolve this issue.
- monitoring Nov 21, 2024, 02:44 AM UTC
Our engineers have identified the root cause of the issue preventing customers using custom subdomains from authenticating with TestOps Login via SSO. A fix has been implemented, and we are closely monitoring the situation to ensure stable service restoration. We will provide further updates as necessary. Thank you for your continued patience.
- resolved Nov 21, 2024, 10:31 AM UTC
The issue impacting customers using custom subdomains from authenticating with TestOps Login via SSO has been resolved. All systems are now functioning normally. We sincerely apologize for any inconvenience caused and appreciate your understanding.
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