Resolved after 1 hour 4 minutes, on December 19, 2024.
We've now made a couple of changes on the backend that should have mitigated the issue. If you are still experiencing any issues, please reach out via [email protected], and we'll be more than happy to help! Thanks again for your patience while we've figured this out, and best wishes! The Kami Customer Success Team.
Update timeline
- investigating Dec 19, 2024, 03:33 PM UTC
We are aware that several Kami users are reporting Kami running incredibly slowly, and struggling to load and view files. Our Developers have been notified and are looking into the cause now. As soon as we have an update on what's caused this, and any potential fixes, we will let you know. Thanks for your patience while we figure this out! The Kami Customer Success Team,
- monitoring Dec 19, 2024, 03:48 PM UTC
We've now made a couple of changes on the backend that should have mitigated the issue. If you are still experiencing any issues, please reach out via [email protected], and we'll be more than happy to help! Thanks again for your patience while we've figured this out, and best wishes! The Kami Customer Success Team.
- resolved Dec 19, 2024, 04:37 PM UTC
This incident has been resolved.
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