Resolved after 7 hours 18 minutes, affecting Documentation and Customer Care Platforms, on September 16, 2026.
We are continuing to investigate this issue.
Affected components
Documentation and Customer Care Platforms
Update timeline
- investigating Sep 16, 2026, 09:48 AM UTC
Kaltura Customer Portal became unavailable due to Salesforce performance degradation. More details at: https://status.salesforce.com/current As a result, users cannot access the support portal: support.kaltura.com We will provide further updates during the next 60 minutes.
- investigating Sep 16, 2026, 09:49 AM UTC
We are continuing to investigate this issue.
- resolved Sep 16, 2026, 05:07 PM UTC
This incident has been resolved.
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