Resolved after 4 hours 49 minutes, affecting APIs' and Applications' and Dependent Services', on July 1, 2026.
Sudden spike in request caused the issue. Post normal traffic, calls are flowing normal. Monitoring didn't had any issues.
Affected components
Update timeline
- investigating Jul 01, 2026, 05:03 PM UTC
Observed an issue with Voice Core Application, At the moment it is pointed to one customer, We are reviewing performance of the Voice Applications.
- investigating Jul 01, 2026, 05:32 PM UTC
Initial investigation indicates Redis-related errors triggered an instance scale-up at around 8:30 PM. Despite the scaling event, errors continue to be observed, and the team is actively working to identify and resolve the root cause.
- investigating Jul 01, 2026, 06:22 PM UTC
Team is still investigating the issue.
- identified Jul 01, 2026, 07:16 PM UTC
Identified sudden spike in traffic caused the issue, Still investigating is going on
- identified Jul 01, 2026, 07:59 PM UTC
Team still analysing the issue.
- monitoring Jul 01, 2026, 09:52 PM UTC
Sudden spike in request caused the issue. Post normal traffic, calls are flowing normal. Monitoring didn't had any issues.
- resolved Jul 01, 2026, 09:52 PM UTC
Post monitoring, the issue stands resolved
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