Resolved after 5 hours 48 minutes, affecting Web app, on November 6, 2025.
We are continuing to investigate this issue.
Affected components
Update timeline
- investigating Nov 06, 2025, 02:19 PM UTC
Some Motimate users are experiencing problems when accessing Insights. This does not seem to affect Org. Admin users. Our Engineers are working to find the root cause of this as a priority, and will employ a fix as soon as possible. Updates will follow, and we apologise for this disruption to our service in the meantime. Please contact Support if you have any questions or concerns.
- investigating Nov 06, 2025, 02:25 PM UTC
We are continuing to investigate this issue.
- investigating Nov 06, 2025, 02:33 PM UTC
We are continuing to investigate this issue.
- investigating Nov 06, 2025, 02:35 PM UTC
We are continuing to investigate this issue.
- resolved Nov 06, 2025, 08:08 PM UTC
This incident has been resolved.
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