Juniper Square incident
Document matching and sharing, and PDF splitting
Resolved after 3 hours 22 minutes, on September 16, 2026.
The issue affecting document matching and sharing, and PDF splitting is resolved as of 8:20 AM PT. Both features have been running normally since, with no recurrence over several hours of monitoring. If any of your tasks failed during the incident and haven't completed since, they will need to be re-run. If you continue to see errors please contact [email protected].
Update timeline
- monitoring Sep 16, 2026, 04:15 PM UTC
From 1:20 AM PT, some users experienced failures running document matching and sharing tasks or splitting PDFs, so affected tasks did not complete and will need to be re-run. Other areas of the platform were not affected. We've identified the issue, have deployed a fix, and are continuing to monitor stability.
- resolved Sep 16, 2026, 07:37 PM UTC
The issue affecting document matching and sharing, and PDF splitting is resolved as of 8:20 AM PT. Both features have been running normally since, with no recurrence over several hours of monitoring. If any of your tasks failed during the incident and haven't completed since, they will need to be re-run. If you continue to see errors please contact [email protected].
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