Jumio incident
Transactions stuck during Liveness Acquisition step (All Datacenters)
Resolved after 18 hours 2 minutes, on June 17, 2026.
An inadvertent behaviour was identified in an internal Web Client deployment that prevented some users from completing their verification journey during the Selfie/Liveness capture step. The Engineering team identified the root cause and deployed a fix to resolve the issue affecting the liveness acquisition flow. Issue Start Time: June 17, 2026, 3:28 PM UTC Issue Mitigation Time: June 18, 2026, 9:30 AM UTC Current Status: All services are fully operational at this time. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].
Update timeline
- resolved Jun 18, 2026, 05:10 PM UTC
An inadvertent behaviour was identified in an internal Web Client deployment that prevented some users from completing their verification journey during the Selfie/Liveness capture step. The Engineering team identified the root cause and deployed a fix to resolve the issue affecting the liveness acquisition flow. Issue Start Time: June 17, 2026, 3:28 PM UTC Issue Mitigation Time: June 18, 2026, 9:30 AM UTC Current Status: All services are fully operational at this time. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].
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