Jumio incident
Delay in Processing Identity Verification Transactions in EU DC
Resolved after 6 hours 11 minutes, affecting Identity Verification Processing and Identity Verification Processing and 1 more, on March 24, 2025.
All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.
Affected components
Update timeline
- monitoring Mar 24, 2025, 11:11 AM UTC
We are currently experiencing a delay in processing Identity Verification transactions on our EU data centers, which began approximately at 09:46 UTC. Please note: All other services are fully functional at this time. We will notify you as soon as the issue is fully resolved. We apologize for any inconvenience this may cause and appreciate your understanding.
- resolved Mar 24, 2025, 05:22 PM UTC
All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.
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