Resolved after 3 hours 17 minutes, on May 13, 2025.
We experienced a temporary service instability in our US Data Center from 1:12 to 1:17 UTC, which may have impacted the availability of the Retrieval API service and cause delay on Callback responses . The issue has been fully resolved, and we are taking proactive steps to prevent future occurrences. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].
Update timeline
- resolved May 13, 2025, 03:42 PM UTC
We experienced a temporary service instability in our US Data Center from 1:12 to 1:17 UTC, which may have impacted the availability of the Retrieval API service and cause delay on Callback responses . The issue has been fully resolved, and we are taking proactive steps to prevent future occurrences. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].
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