Jumio incident
2025-06-02 Delay in Processing ID Verification Transactions (U.S ,EU,SGP)
Resolved after 34 minutes, affecting Identity Verification API and Identity Verification API and 1 more, on June 3, 2025.
We experienced a temporary service instability in our US, EU & SGP Data Center from 22.30 June 2nd UTC to 1:19 June 3rd UTC, which may have impacted the availability of the Retrieval API service and cause delay on Callback responses . The issue has been fully resolved, and we are taking proactive steps to prevent future occurrences. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].
Affected components
Update timeline
- monitoring Jun 03, 2025, 01:31 AM UTC
We are currently experiencing a delay in processing on US, EU and SGP data centers for ID Verification transactions. NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.
- investigating Jun 03, 2025, 02:05 AM UTC
We experienced a temporary service instability in our US, EU & SGP Data Center from 22.30 June 2nd UTC to 1:19 June 3rd UTC, which may have impacted the availability of the Retrieval API service and cause delay on Callback responses . The issue has been fully resolved, and we are taking proactive steps to prevent future occurrences. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].
- resolved Jun 03, 2025, 02:05 AM UTC
We experienced a temporary service instability in our US, EU & SGP Data Center from 22.30 June 2nd UTC to 1:19 June 3rd UTC, which may have impacted the availability of the Retrieval API service and cause delay on Callback responses . The issue has been fully resolved, and we are taking proactive steps to prevent future occurrences. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].
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