2025-07-08 Delay in Processing Identity Verification Transactions in US Datacenter

Update timeline

1. investigating Jul 08, 2025, 02:32 AM UTC

   We are currently experiencing a delay in processing ID and IV verification transactions in our U.S. data centers. This issue began at 00:50 UTC on July 8th and is affecting the availability of Usability checks, resulting in delays in transaction processing. Our team is actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience. NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored. Apologies for the inconvenience.

2. monitoring Jul 08, 2025, 04:35 AM UTC

   Our top priority is to fully restore your services and ensure a smooth, reliable identity verification experience for your end users. We sincerely apologize for the disruption and inconvenience this has caused. We have identified the root cause of the issue and have implemented a fix at 03:14am UTC. In addition, we are taking proactive steps to prevent it from happening again. While the primary issue has been addressed, we are still working through the remaining backlog. We will continue to keep you informed as more updates become available.

3. resolved Jul 08, 2025, 07:12 PM UTC

   All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates since 16:30 UTC on July 8th. We apologize for any inconvenience this may have caused and appreciate your patience.