Jumio incident
Delay in Processing Identity Verifications & Doc Proof Transactions
Resolved after 20 hours 10 minutes, affecting Identity Verification Processing and Identity Verification Processing and 1 more, on July 16, 2025.
All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates since 09:00 UTC on July 17th. We apologize for any inconvenience this may have caused and appreciate your patience.
Affected components
Update timeline
- identified Jul 16, 2025, 01:01 PM UTC
We're currently experiencing delays in processing Identity Verification and Doc Proof transactions across all our data centers. This issue began around 10:00 UTC. All other services are fully operational. We'll provide an update as soon as the issue is resolved. We apologize for any inconvenience and appreciate your patience.
- monitoring Jul 16, 2025, 07:01 PM UTC
We’re currently experiencing degraded performance issues which impacted across our US,EU,SGP data centers . Our team is currently working to restore normal performance levels in a timely manner . We apologize for any inconvenience, will share a new update once our internal services are fully operational. We appreciate your patience as our team works to resolve the issue.If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].
- resolved Jul 17, 2025, 09:12 AM UTC
All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates since 09:00 UTC on July 17th. We apologize for any inconvenience this may have caused and appreciate your patience.
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