Jumio incident

Delay in Transactions Retrieval - EU DC

Resolved on August 7, 2025.

resolved Aug 07, 2025, 09:56 PM UTC

We experienced a brief degradation in our EU data center at 19:33 UTC, which resulted in some delays in our transaction processing. Customers may have also experienced an increase in errors when calling our Retrieval API. NOTE: All services remain functional at this time. Apologies for the inconvenience.

Started
Aug 07, 2025, 09:45 PM UTC
Resolved
Aug 07, 2025, 09:45 PM UTC
Duration
–
Detected by Pingoru
Aug 07, 2025, 09:45 PM UTC

Update timeline

  1. resolved Aug 07, 2025, 09:56 PM UTC

    We experienced a brief degradation in our EU data center at 19:33 UTC, which resulted in some delays in our transaction processing. Customers may have also experienced an increase in errors when calling our Retrieval API. NOTE: All services remain functional at this time. Apologies for the inconvenience.

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