Resolved after 3 hours 32 minutes, affecting PSTN Calls - Inbound, on September 23, 2026.
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Affected components
Update timeline
- investigating Sep 23, 2026, 12:53 PM UTC
We are actively investigating reports that some GoTo Connect customers may be experiencing receiving inbound calls. Outbound calls and internal extensions calls are not affected. Our engineers are working with our PSTN peers to identify the issue and will provide another update shortly.
- identified Sep 23, 2026, 01:31 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Sep 23, 2026, 01:43 PM UTC
Our engineers have corrected the issue and we are monitoring the successful establishment of incoming calls. We will continue monitoring the situation and provide a final update shortly.
- resolved Sep 23, 2026, 04:26 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
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