Resolved on April 22, 2025.
**Issue Summary:** Users experienced slowness across the platform, leading to performance degradation and latency in services. **Root Cause:** The slowness was traced to excessive resource consumption within the data layer of the platform. This was caused by a surge in typical queries which placed an load on backend data processing systems. **Impact:** * Noticeable performance lag for end-users interacting with the Frontend ~~platform~~. **Resolution:** The issue has been identified and isolated. A fix addressing the data layer’s handling of such high-volume queries is currently being implemented and is scheduled for deployment in an upcoming platform release.
Update timeline
- resolved Apr 22, 2025, 03:05 PM UTC
We are investigating high response times in North America Harmony iPaaS
- postmortem Apr 25, 2025, 08:00 PM UTC
**Issue Summary:** Users experienced slowness across the platform, leading to performance degradation and latency in services. **Root Cause:** The slowness was traced to excessive resource consumption within the data layer of the platform. This was caused by a surge in typical queries which placed an load on backend data processing systems. **Impact:** * Noticeable performance lag for end-users interacting with the Frontend ~~platform~~. **Resolution:** The issue has been identified and isolated. A fix addressing the data layer’s handling of such high-volume queries is currently being implemented and is scheduled for deployment in an upcoming platform release.
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