Jira Software incident
Some users experiencing 'Something went wrong error' message in Jira and JSM
Resolved after 22 minutes, affecting Viewing content and Create and edit and 1 more, on October 27, 2025.
Our team identified a problematic feature release that was causing the 'something went wrong' errors to appear within Jira and Jira Service Management. We disabled the feature that was causing this issue and normal services within Jira and Jira Service Management are now fully restored.
Affected components
Update timeline
- investigating Oct 27, 2025, 03:00 AM UTC
We are aware that some customers using Jira Software or Jira Service Management are experiencing issues including 'something went wrong' errors with various functionalities such as viewing boards, issues, and creating issues. Our team is investigating with urgency and we will provide an update within an hour.
- resolved Oct 27, 2025, 03:23 AM UTC
Our team identified a problematic feature release that was causing the 'something went wrong' errors to appear within Jira and Jira Service Management. We disabled the feature that was causing this issue and normal services within Jira and Jira Service Management are now fully restored.
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