Jira Software incident
Automation rule conditions order change is affecting customers
Resolved after 2 hours 14 minutes, affecting Automation for Jira, on October 31, 2025.
Confirmed that the incident has been resolved and the automation rules are executing as expected.
Affected components
Update timeline
- investigating Oct 31, 2025, 02:12 AM UTC
Jira Service Management and Jira products are currently experiencing an issue with their Automation functionality. Customers may find that some rule conditions within Automation are not functioning as expected. Our team is working diligently to identify the cause and implement a resolution. Updates with further information will be sent in 60 minutes.
- identified Oct 31, 2025, 03:07 AM UTC
We continue to work on resolving the automation rules issue for Jira and Jira Service Management. We have identified the root cause and are working on mitigating the issue.
- monitoring Oct 31, 2025, 03:40 AM UTC
The team has identified the root cause and mitigated the issue. We are closely monitoring the rollout of the mitigation.
- resolved Oct 31, 2025, 04:26 AM UTC
Confirmed that the incident has been resolved and the automation rules are executing as expected.
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