Jira Software incident
Custom Fields loses values after submission on Issue Create Screen
Resolved after under a minute, affecting Viewing content and Create and edit and 1 more, on November 20, 2025.
On 20 November 2025, affected Jira users may have experienced some service disruption for Forge custom fields on Jira issue create. The issue has now been resolved, and the service is operating normally for all affected customers.
Affected components
Update timeline
- identified Nov 20, 2025, 09:48 PM UTC
The incident involves Ecosystem and Jira products, specifically affecting the Forge Jira Custom Fields. Customers may experience a loss of values upon selection on the Issue Create Screen. The root cause is identified and we are working on deploying a fix.
- resolved Nov 20, 2025, 09:48 PM UTC
On 20 November 2025, affected Jira users may have experienced some service disruption for Forge custom fields on Jira issue create. The issue has now been resolved, and the service is operating normally for all affected customers.
Your product runs on more than Jira Software
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services