Jira Software incident
Forge Custom Fields loses value after submission on Issue Create Screen
Resolved after 1 hour 29 minutes, affecting Create and edit, on November 20, 2025.
On 20 November 2025, affected Jira users may have experienced some service disruption for Forge custom fields on Jira issue create. The issue has now been resolved, and the service is operating normally for all affected customers.
Affected components
Update timeline
- identified Nov 20, 2025, 08:31 PM UTC
We understand that Users are experiencing issues with Forge Custom Fields not retaining selected values on Issue Create Screen. We have identified the root cause and actively working on deploying a fix. Issue start time: 2025-11-20T07:00
- resolved Nov 20, 2025, 10:00 PM UTC
On 20 November 2025, affected Jira users may have experienced some service disruption for Forge custom fields on Jira issue create. The issue has now been resolved, and the service is operating normally for all affected customers.
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