Jira Product Discovery incident

previews are not available in some cases

Resolved after 3 hours 41 minutes, on November 22, 2024.

resolved Nov 22, 2024, 04:22 PM UTC

Between 07:50 UTC to 11:31 UTC, some customers experienced previews of attachments unavailable for Confluence, Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we're actively working on a permanent fix. The issue has been resolved and the service is operating normally.

Started: Nov 22, 2024, 07:50 AM UTC
Resolved: Nov 22, 2024, 11:31 AM UTC
Duration: 3h 41m
Detected by Pingoru: Nov 22, 2024, 07:50 AM UTC

Update timeline

resolved Nov 22, 2024, 04:22 PM UTC

Between 07:50 UTC to 11:31 UTC, some customers experienced previews of attachments unavailable for Confluence, Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we're actively working on a permanent fix. The issue has been resolved and the service is operating normally.

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