Degraded performance of Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo

Update timeline

1. identified Dec 15, 2025, 04:16 PM UTC

   We are actively investigating reports of performance degradation affecting Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo. We'll share updates here as more information is available.

2. identified Dec 15, 2025, 04:26 PM UTC

   We are actively investigating reports of performance degradation affecting Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, Jira Work Management, and Rovo. We'll share updates here as more information is available.

3. identified Dec 15, 2025, 04:48 PM UTC

   We have identified the cause of the issue, and our teams are diligently working on mitigations. We're currently seeing signs of improvements. We'll continue to share additional updates here in 60 minutes or as more information becomes available.

4. identified Dec 15, 2025, 05:47 PM UTC

   Our teams are continuing to implement mitigations. Error rates have decreased across all products and we are seeing improvements. We will continue to provide updates here in 60 minutes or as more information becomes available.

5. resolved Dec 15, 2025, 07:01 PM UTC

   On December 15th, 2025, Admin Hub, Atlassian Analytics, Confluence Cloud, Ecosystem, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo users in the prod-us-east region may have experienced performance degradations and errors on the web page and mobile apps. The issue has now been resolved, and the service is operating normally for all affected customers.