Jimdo incident
Jimdo Website Builder: Email settings reset for some domains
Resolved after 19 hours 8 minutes, affecting Website Delivery and Website Delivery and 1 more, on April 25, 2025.
The error has been resolved. All missing records should be restored. If you need any assistance, please reach out to our support team
Affected components
Update timeline
- identified Apr 25, 2025, 11:18 AM UTC
We are currently investigating an issue where domain settings for a portion of our customers appear to have been reset. As a result, customers who use their Jimdo domain with external email providers may experience disruptions, such as being unable to send or receive emails through their domain-based email addresses. If your domain is affected, manually restoring the email settings should resolve this presently while our engineers are working on a global solution.
- identified Apr 25, 2025, 12:49 PM UTC
Our engineers have implemented a fix for the issue. It will take a couple of hours to roll out. In the meanwhile, manually restoring the settings will still work.
- resolved Apr 26, 2025, 06:27 AM UTC
The error has been resolved. All missing records should be restored. If you need any assistance, please reach out to our support team
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