Jimdo incident

Signup process for Creator websites not working

Resolved after 1 hour 8 minutes, affecting Website Delivery and Website Delivery and 1 more, on June 13, 2025.

monitoring Jun 13, 2025, 08:20 AM UTC

The issue has been mitigated. We're continuing to monitor the systems and optimize stability.

Started
Jun 13, 2025, 07:20 AM UTC
Resolved
Jun 13, 2025, 08:28 AM UTC
Duration
1h 8m
Detected by Pingoru
Jun 13, 2025, 07:20 AM UTC

Affected components

Website DeliveryWebsite DeliveryImage DeliveryImage DeliveryContent Management SystemContent Management SystemUser-Content DeliveryUser Content DeliveryNameserverNameserver

Update timeline

  1. investigating Jun 13, 2025, 07:20 AM UTC

    We are investigating an issue blocking users from creating new websites in the Creator tool. The Jimdo Website Builder (Dolphin) is not affected.

  2. investigating Jun 13, 2025, 07:27 AM UTC

    We are continuing to investigate this issue.

  3. identified Jun 13, 2025, 07:27 AM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jun 13, 2025, 07:37 AM UTC

    The incident is still under investigation. The error occurs intermittently. If you are affected, please try again after a few minutes.

  5. monitoring Jun 13, 2025, 08:20 AM UTC

    The issue has been mitigated. We're continuing to monitor the systems and optimize stability.

  6. resolved Jun 13, 2025, 08:28 AM UTC

    This incident has been resolved.

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