Resolved after 3 hours 33 minutes, affecting Web Application, on May 27, 2025.
After monitoring our systems for the past hour we've determined that the fix deployed by our vendor was successful and our web application has returned to normal operation.
Affected components
Update timeline
- identified May 27, 2025, 01:55 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 27, 2025, 01:57 PM UTC
We are continuing to work on a fix for this issue.
- identified May 27, 2025, 02:03 PM UTC
We've identified a fault in one of our third-party providers and are actively working towards a way to mitigate.
- monitoring May 27, 2025, 03:32 PM UTC
Our third party service provider issue has been mitigated. We are currently monitoring our system to ensure our service's stability.
- monitoring May 27, 2025, 04:46 PM UTC
After monitoring our systems for the past hour we've determined that the fix deployed by our vendor was successful and our web application has returned to normal operation.
- resolved May 27, 2025, 04:46 PM UTC
This incident was successfully resolved at 11:46AM EST.
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Amazon Web Services