Jeenie incident

Jeenie Running in Downgraded State

Resolved after 2 hours 9 minutes, affecting API and Mobile App and 1 more, on September 2, 2025.

resolved Sep 02, 2025, 05:11 PM UTC

After monitoring the fix, we have put in all systems are functioning normally. This issue has been resolved. If you are experiencing any new issues, please reach out to [email protected].

Started
Sep 02, 2025, 03:02 PM UTC
Resolved
Sep 02, 2025, 05:11 PM UTC
Duration
2h 9m
Detected by Pingoru
Sep 02, 2025, 03:02 PM UTC

Affected components

APIMobile AppA/V SessionsWeb AppPSTN Dial OutZoom AppTeleJeenie

Update timeline

  1. investigating Sep 02, 2025, 03:02 PM UTC

    Jeenie's services had increased response times. Users may intermittently experience delays when attempting to log in or create calls.

  2. monitoring Sep 02, 2025, 04:28 PM UTC

    The issue that was causing the downgraded state has been fixed. We are actively monitoring the fix we implemented.

  3. resolved Sep 02, 2025, 05:11 PM UTC

    After monitoring the fix, we have put in all systems are functioning normally. This issue has been resolved. If you are experiencing any new issues, please reach out to [email protected].

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