Resolved after 2 days 8 hours, affecting Connect, on December 11, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Connect
Update timeline
- investigating Dec 11, 2024, 12:00 AM UTC
Some customers have reported degraded performance of their Jama Connect instance when using TraceView. Our team has been notified and is investigating the issue. We are continuing to investigate and will update this site with the latest information.
- investigating Dec 11, 2024, 12:46 AM UTC
We are continuing to investigate this issue.
- investigating Dec 11, 2024, 05:40 PM UTC
We are continuing to investigate this issue.
- investigating Dec 12, 2024, 08:07 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 13, 2024, 08:07 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 13, 2024, 08:11 AM UTC
This incident has been resolved.
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