Resolved after 55 minutes, affecting Connect, on December 16, 2024.
The Jama Software engineering team has identified and resolved the outage issue. We will continue to monitor the situation but expect no further disruptions.
Affected components
Update timeline
- investigating Dec 16, 2024, 11:14 PM UTC
We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.
- investigating Dec 16, 2024, 11:42 PM UTC
The Jama Software engineering team is continuing to investigate the root cause of the ongoing outage issue.
- identified Dec 17, 2024, 12:05 AM UTC
We have identified the source of the issue and are working to resolve it.
- identified Dec 17, 2024, 12:05 AM UTC
We are continuing to work on a fix for this issue.
- resolved Dec 17, 2024, 12:10 AM UTC
The Jama Software engineering team has identified and resolved the outage issue. We will continue to monitor the situation but expect no further disruptions.
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