Jama Software incident

Jama Connect Performance Degradation

Resolved after 27 minutes, affecting Connect, on December 17, 2024.

resolved Dec 17, 2024, 02:30 PM UTC

The Jama Software engineering team has identified and resolved the performance degradation issue. We will continue to monitor the situation but expect no further disruptions.

Started
Dec 17, 2024, 02:03 PM UTC
Resolved
Dec 17, 2024, 02:30 PM UTC
Duration
27m
Detected by Pingoru
Dec 17, 2024, 02:03 PM UTC

Affected components

Connect

Update timeline

  1. investigating Dec 17, 2024, 02:03 PM UTC

    Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.

  2. resolved Dec 17, 2024, 02:30 PM UTC

    The Jama Software engineering team has identified and resolved the performance degradation issue. We will continue to monitor the situation but expect no further disruptions.

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