Ivanti Cloud incident
Ivanti Neurons Platform (feature) - Users page Loading Issue in TKU
Resolved after 17 hours, affecting Ivanti Neurons Platform (TKU), on April 9, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Apr 09, 2026, 12:23 PM UTC
A number of Neurons customers on the TKU environments may experience a degradation while accessing Users page. Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information. Tracking Item: 1836517
- identified Apr 09, 2026, 01:18 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 09, 2026, 01:34 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 09, 2026, 01:34 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 10, 2026, 05:23 AM UTC
This incident has been resolved.
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