Ivanti Neurons for ITSM – Performance Degradation on NSZ PRD Landscape

Update timeline

1. investigating Jun 15, 2026, 02:48 AM UTC

   We are currently investigating this issue.

2. investigating Jun 15, 2026, 04:45 AM UTC

   We are currently investigating a critical service issue impacting customer access and/or application functionality. Our engineering and operations teams are actively working to identify the root cause and restore services as quickly as possible. We will continue to provide updates every 30mins-1 hours or sooner as more information becomes available.

3. monitoring Jun 15, 2026, 05:04 AM UTC

   The Operations/engineering team has identified the probable cause of the issue and mitigation activities are currently in progress. Some customers may continue to experience intermittent issues while recovery actions are being completed. We are closely monitoring service recovery and will provide the next update within 2 hours.

4. monitoring Jun 15, 2026, 05:05 AM UTC

   We are continuing to monitor for any further issues.

5. monitoring Jun 15, 2026, 05:16 AM UTC

   Initial Feedback's are positive from SBC , the UI part loading is all working well for now- they are monitoring.

6. monitoring Jun 15, 2026, 05:24 AM UTC

   We are continuing to monitor for any further issues.

7. resolved Jun 17, 2026, 05:50 PM UTC

   The previous mitigation actions has resolved this incident.