I.T Communications Limited incident
Microsoft 365 Exchange Email Issues
Resolved after 2 days 2 hours, affecting Microsoft 366 Exchange Emails, on May 14, 2025.
Looks like Microsoft has this morning fixed the issues with their exchange servers and our initial test shows we are now getting 100% of the emails sent to our support desk.
Affected components
Update timeline
- monitoring May 14, 2025, 06:10 AM UTC
Microsoft are having issues with 365 Exchange Email forwarding. This is causing some emails to not reach our support desk. We have turned on Automatic Reply on our support tickets, If you do not get an automatic response, this means we may not have received your email. You can also submit tickets or provide updates to existing tickets directly by going to https://support.it-communicationsltd.co.uk/portal/en/signin
- monitoring May 14, 2025, 06:13 AM UTC
We are continuing to monitor for any further issues.
- monitoring May 16, 2025, 08:31 AM UTC
Looks like Microsoft has this morning fixed the issues with their exchange servers and our initial test shows we are now getting 100% of the emails sent to our support desk.
- resolved May 16, 2025, 08:36 AM UTC
This incident has been resolved.
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