Resolved after 11 minutes, affecting US - Browser and EU - Browser and 1 more, on September 8, 2025.
The issue that impacted the Island Secure Viewer was resolved and the service is fully operational.
Affected components
Update timeline
- investigating Sep 08, 2025, 06:20 PM UTC
We are currently investigating degradation in the functionality of the Island Browser, where some users are unable to open files in the Island Secure Viewer. We are monitoring the situation and we'll be updating shortly.
- identified Sep 08, 2025, 06:25 PM UTC
We identified the issue with Island Secure Viewer and are working to remediate the issue.
- monitoring Sep 08, 2025, 06:28 PM UTC
The issue with Island Secure Viewer was remediated and we are closly monitoring the service to confirm resolution.
- resolved Sep 08, 2025, 06:32 PM UTC
The issue that impacted the Island Secure Viewer was resolved and the service is fully operational.
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