Resolved after 13 hours 46 minutes, affecting London (UK) Data Centre and Southeast Asia Data Centre, on December 28, 2025.
Dear Customers, This issue has now been resolved. Each ticket will be closed, along with a explanation of the cause of the issue. Thank you for your patience.
Affected components
Update timeline
- investigating Dec 28, 2025, 11:46 PM UTC
Dear Customers, We are aware of an issue affecting the iSAMS Parent and Student Portals for some customers. Our resolution teams are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing. We will share updates through our Service Status page (https://status.isams.com/) with any new information as it becomes available as well as updating tickets that have been raised with our support team.
- investigating Dec 29, 2025, 08:21 AM UTC
Dear Customers, We are still investigating the issue affecting the iSAMS Parent and Student Portals. Our resolution teams are actively working on a solution to bring these services back online as a matter of urgency. We will continue to share updates via our Service Status page.
- resolved Dec 29, 2025, 01:32 PM UTC
Dear Customers, This issue has now been resolved. Each ticket will be closed, along with a explanation of the cause of the issue. Thank you for your patience.
Your product runs on more than iSAMS MIS
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services