Resolved after 1 hour 4 minutes, affecting London (UK) Data Centre and Southeast Asia Data Centre, on March 17, 2026.
Dear customers, Our team has confirmed that an iSAMS release was deployed last night, and customers who have already adopted it are affected. To prevent further issues, the release has been cancelled. An emergency release is being prepared to resolve the problem and will be deployed as soon as possible.
Affected components
Update timeline
- investigating Mar 17, 2026, 02:17 PM UTC
Dear Customers, We are aware of an issue with the Legacy Portal being down. This is currently affecting users who were on the latest release v26.3.16.3. Our Development team are actively working on a solution to bring this service back online as a matter of urgency. We are sorry for the issues you may be experiencing, we will share updates through our Service Status Page (https://status.isams.com/) with any new information that becomes available.
- investigating Mar 17, 2026, 02:31 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 17, 2026, 03:21 PM UTC
Dear customers, Our team has confirmed that an iSAMS release was deployed last night, and customers who have already adopted it are affected. To prevent further issues, the release has been cancelled. An emergency release is being prepared to resolve the problem and will be deployed as soon as possible.
- resolved Mar 17, 2026, 03:22 PM UTC
This incident has been resolved.
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