Resolved after 5 hours 58 minutes, affecting Agent Interface, on December 4, 2024.
Dear Customers, Service has been resumed following this incident. Our Development team are reviewing updates to mitigate further instances. Please accept our apologies for any disruption to your service.
Affected components
Update timeline
- investigating Dec 04, 2024, 09:02 AM UTC
Dear Customers, We are aware of an issue that is affecting a small group of schools logging in. We are working through affected schools as a priority to resume service. Please accept our apologies for any disruption to your service.
- identified Dec 04, 2024, 09:24 AM UTC
Dear Customers, The issue has been identified and has affected 13 schools. A solution has been identified and is being implemented now and services resumed. Please accept our apologies for any disruption to your service.
- monitoring Dec 04, 2024, 11:29 AM UTC
Dear Customers, Most schools are now back up and fully functional. If you are still experiencing any issues please ensure that you have logged a ticket with support so that this can be prioritised. Please accept our apologies for any disruption to your service.
- resolved Dec 04, 2024, 03:00 PM UTC
Dear Customers, Service has been resumed following this incident. Our Development team are reviewing updates to mitigate further instances. Please accept our apologies for any disruption to your service.
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