Resolved after 21 hours 20 minutes, affecting London (UK) Data Centre, on June 24, 2025.
Dear Customers. Our resolution team released an update overnight with a fix for this issue. If you experience any further issues please contact the support team so that this can be investigated further. Please accept our apologies for any disruption during this period.
Affected components
Update timeline
- investigating Jun 24, 2025, 10:00 AM UTC
Dear Customers, We are aware of an issue affecting some of our customers experiencing performance degradation. This is being investigated as a priority issue . Further updates will be provided shortly through any tickets raised and through our status page. Please accept our apologies for any disruption during this period.
- identified Jun 24, 2025, 12:05 PM UTC
Dear Customers, We are aware of an issue affecting some of our customers experiencing performance degradation. This is being investigated as a priority issue . Our team have identified the cause and are actively working on a solution. Please accept our apologies for any disruption during this period.
- identified Jun 24, 2025, 02:57 PM UTC
Dear Customers, Our resolution team are still working on a permanent fix for this issue but also ensuring any temporary measures that can be implemented in the interim are actioned. Please accept our apologies for any disruption during this period.
- resolved Jun 25, 2025, 07:20 AM UTC
Dear Customers. Our resolution team released an update overnight with a fix for this issue. If you experience any further issues please contact the support team so that this can be investigated further. Please accept our apologies for any disruption during this period.
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