Resolved after 5 hours 6 minutes, affecting London (UK) Data Centre and Southeast Asia Data Centre, on August 14, 2025.
Dear Customers, This issue is now fully resolved. Should you be experiencing any continued issues please contact support so that we may individually investigate further. Please accept our apologies for any disruption caused.
Affected components
Update timeline
- investigating Aug 14, 2025, 07:42 AM UTC
Dear Customers, We have had reports of some system performance issues and this is being investigated as a priority issue by our investigation team. Should you be experiencing any issues please raise a ticket with our support team. We will provide updates on our status page and through any tickets raised. Please accept our apologies for any disruption caused.
- identified Aug 14, 2025, 10:04 AM UTC
Dear Customers, Our investigation team are working on affected servers to ensure that performance is maintained during a period of high usage. Please accept our apologies for any disruption caused.
- resolved Aug 14, 2025, 12:48 PM UTC
Dear Customers, This issue is now fully resolved. Should you be experiencing any continued issues please contact support so that we may individually investigate further. Please accept our apologies for any disruption caused.
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