iSAMS MIS incident

20/04/2026 iSAMS Performance Issues

Resolved after 3 hours 11 minutes, affecting London (UK) Data Centre, on April 20, 2026.

resolved Apr 20, 2026, 10:36 AM UTC

Dear customers, Services have been restored and our team are continuing to investigate the root cause of the issue. As soon as further information is available we will update tickets. Please accept our apologies for any disruption.

Started
Apr 20, 2026, 07:25 AM UTC
Resolved
Apr 20, 2026, 10:36 AM UTC
Duration
3h 11m
Detected by Pingoru
Apr 20, 2026, 07:25 AM UTC

Affected components

London (UK) Data Centre

Update timeline

  1. investigating Apr 20, 2026, 07:25 AM UTC

    Dear Customers, We are aware of some customers experiencing performance issues. Our teams are actively investigating this as a matter of urgency and updates will be provided as soon as possible. Please accept our apologies for any disruption.

  2. resolved Apr 20, 2026, 10:36 AM UTC

    Dear customers, Services have been restored and our team are continuing to investigate the root cause of the issue. As soon as further information is available we will update tickets. Please accept our apologies for any disruption.

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