IONOS Cloud experienced a minor incident on September 8, 2026 affecting Compute and Storage and 1 more component, lasting 12d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 08, 2026, 11:43 PM UTC
We are currently investigating network connectivity alerts related to our TXL datacenter. While connectivity appears to be restored already, we are actively monitoring the situation to ensure stability. We will provide updates as new information becomes available.
- identified Sep 08, 2026, 11:56 PM UTC
We see indications of a recurrence of the issue and are setting the status page to active. Our Network Team is investigating and we will share updates here as they become available. The issue is currently negatively affecting Compute, Provisioning and Network Components.
- identified Sep 08, 2026, 11:59 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 09, 2026, 12:20 AM UTC
Our Network Team has identified an issue related to a recent router replacement and applied a mitigation. Compute and Storage systems are showing signs of recovery. We are actively monitoring the environment until all services are fully restored
- identified Sep 09, 2026, 01:07 AM UTC
We are currently investigating potential residual impact on DBaaS Services. Compute and Block Storage have reported full recovery.
- monitoring Sep 09, 2026, 02:19 AM UTC
DBaaS service has recovered, as well. We are setting the incident into Monitoring status, while the teams are ensuring that all affected services operate normally.
- resolved Sep 21, 2026, 07:24 AM UTC
We are marking this incident as resolved