Resolved after 4 days 23 hours, affecting Invoice service, on November 14, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Nov 14, 2024, 06:48 PM UTC
We're currently investigating an issue with our invoicing services on iOS. Affected users might be experiencing problems logging in, accessing their invoices or managing their subscriptions.
- investigating Nov 14, 2024, 07:13 PM UTC
We are continuing to investigate this issue. Affected users might be seeing better performance by going on their Settings page and clicking on "Restore Purchases".
- identified Nov 14, 2024, 10:10 PM UTC
The issue has been identified and a fix is being implemented. We can also confirm that clicking on "Restore Purchases" under the App Settings fixes the degraded performance issues for affected users.
- monitoring Nov 18, 2024, 05:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 19, 2024, 05:53 PM UTC
This incident has been resolved.
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