Resolved after 8 hours 29 minutes, affecting CloudBoxx 1020 (LTE-M / 2G), on February 25, 2026.
No further issues occurred during the monitoring period. We consider this incident as resolved.
Affected components
Update timeline
- investigating Feb 25, 2026, 11:06 AM UTC
Our monitoring systems detected a service degradation of CloudBoxx 1020 connectivity. We are investigating with our partners.
- investigating Feb 25, 2026, 01:33 PM UTC
We are continuing to investigate this issue.
- investigating Feb 25, 2026, 03:40 PM UTC
We are continuing to investigate this issue.
- identified Feb 25, 2026, 05:34 PM UTC
Our connectivity partner has identified a packet loss in the interconnection to our servers. They will switchover the traffic to another route which is part of our geo-redundant setup.
- monitoring Feb 25, 2026, 06:20 PM UTC
The traffic switchover was successful and we are seeing huge improvements in our metrics. We continue monitoring for further issues.
- monitoring Feb 25, 2026, 06:32 PM UTC
All values returned to normal. We continue monitoring.
- resolved Feb 25, 2026, 07:00 PM UTC
No further issues occurred during the monitoring period. We consider this incident as resolved.
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